Return&Refund Policy
Return&Refund Policy
Returns
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Notes
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our causes, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason no restocking fee to be charged to the consumers for the return of a product.;
HOW DO I RETURN AN ITEM?
Email us at info@richtattoosupply.com with the following information:
1. Order Number
2. Item to return
3. Item condition
4. Reason for return
We will get back to you within 24 business hours. If you want to return the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed info@richtattoosupply.com and all return requirements are met; you will receive a return authorization.
Rich Tattoo Supply Shipping Information：
Receiver Name : Rich Tattoo Supply.Co.,Ltd.
Contact Number : (86)153-5940-5723
Address:361115,Yucheng Center.No.88,Xiangxing Road,Xiang'an Industrial Zone,Xiamen Torch High Tech Zone.Fujian Province China.
Refund
If you apply a refund requtst . Money will be return back to your account within 7-15days after we agreed.
If the package return back due to the customs cleanarce proplem , we will refund you goods value after we get the package.
If the customs charge us the tax fee because of you can not import the products, the refund will be deduct tax fee.
Change the products :
If it is a quality problem, we will bear the shipping fee, otherwise shipping cost will be charge from buyer.